The Instagram DM, turned into an order
You connect your professional account and your shop stays inside the direct message: a button menu with the order, the link to your menu and the previous orders of whoever is writing. Without asking them to register, without sending them to an app and without them leaving Instagram.
- On every plan, the free one included
- An Instagram professional account
- The catalogue goes both ways
Hi, I saw the photo of the croquettes
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Your products travel both ways between Instagram and your shop
If you already have a catalogue registered on Instagram, it can be brought over instead of typed again. And the other way round: what you create in TalkToCart can be pushed up there. The catalogue stays yours in both places.
- Send the products you pick to Instagram, or the whole catalogue in one go
- Bring over the ones you already have there, with their name, description, price and image
- If that account has no catalogue yet, one is created the first time
- What comes in arrives as a physical product: an appointment or a subscription is not imported from a Meta catalogue
- If the product is in a different currency from your shop, it does not come in: you get told instead of having the price converted behind your back
The DMs, with everything each person has ordered beside them
Instagram messages land in the same inbox as WhatsApp and Facebook, and every contact carries their order history alongside. That is the difference between asking «what did you order last time?» and seeing it.
- Several Instagram accounts at once, if you have slots left in your plan
- What is unread, counted, so you know whether anything is pending before closing
- Automations by a word contained in the message: «menu», «opening», «where are you»
- A different answer just for whoever writes to you for the first time
- On the comments of a post, not yet: the option is in the panel, switched off
A professional account and five minutes
It is connected from the panel, with Instagram's own login, and it works on every plan, the free one included. What TalkToCart does with that account is sell in the DM: it does not touch your profile.
- An Instagram professional account, business or creator
- It works on every plan, the free one included
- Each connected account takes a slot in your plan, and shares it with Stripe: one on free, four on Basic and eight on Pro
- Your shop shows a button to write to you on Instagram, and the customer walks into the chat without registering
- TalkToCart does not post on your profile: no photos, no stories, no reels. What it does is sell in the direct message
What people ask before connecting Instagram
Will my personal account do?
No. It has to be a professional account, business or creator: that is the only one that lets a program read and answer direct messages. The switch is made in Instagram's settings and it is free.
Do I have to link it to a Facebook page?
No. The connection is made with Instagram's own login, without going through a page. If you also want Facebook, it is connected separately and takes its own slot in the plan.
Does it post photos or stories for me?
No, and that is not an oversight. TalkToCart reads your posts so it can point at them, but it uploads nothing to your profile: what it does is turn the direct message into an order.
Does it reply to the comments on my posts?
Not yet. The option is in the panel and it is switched off: today's automations are a direct message answered with a direct message.
Do I need a paid plan?
No. Instagram is included in the free plan, with one connection and forty products. WhatsApp is the one that starts on Basic.
Does the customer have to register to order?
No. They come in through the link the menu sends them, put the order together and identify themselves with the chat itself; there is no password and no account to create.
Connect your Instagram and stop quoting prices by hand
The free plan already includes one connection, forty products and the whole shop.